We get it right by putting the customer first

The biggest challenge facing the home delivery industry today is the poor, inconsistent level of performance to the client’s customers. Clients feel that they are stuck with the present home delivery service companies that are not focused on their customer’s satisfaction.

• The time for a quality company to come in & make a major impact has never been better in 30 years.  This must happen, and Home Delivery Inc. is that company!
• Home Delivery Inc. is looking for retail partners who want to make a difference in the marketplace by giving their customers a consistent, excellent, home delivery experience. One that customers will tell their neighbors, family and friends about.
• Home Delivery Inc. will provide that memorable experience by partnering with the delivery teams, staff and clients to have a single focus of “WOWING” the customer during the delivery.

How we get it done

• With over 35 years of refining and instituting training, quality improvement, and creative incentive programs with the sole focus of satisfying the final customer; no one will give your customers a better delivery event.
• We will develop from the client, key quality performance parameters that the delivery, support personnel, and management will be compensated on making our service a standout in the community.
• Focusing heavily on a successful first time delivery!
• Our approach of teaming up with the delivery associates with payment programs that complement exceptional service, as outlined by our clients, allows us to obtain the best delivery service providers in a very tight contractor environment.
• We believe our people are our greatest resource to success starting first with the delivery teams themselves. They have the most intimate contact of any of us with your customers. So we focus on extensive training which includes educating them on the products characteristics so they can resell the product and keep it in the customer's home.
• Home delivery Inc. also has the systems which are critical now and continue to play an important role in managing performance. HDI can either provide those system services or work within your established systems.

Why Home Delivery Inc.?  

• As many of the retailers are struggling through a period with tougher competition from the internet & discounters, many of their providers have tended to cut services & reduce driver earnings both of which are suicidal.
• We are an extension of our clients brand & help them differentiate themselves from the competition.
• Our teams are respected, treated fairly and paid properly so that they will take care of our customers.
• Ownership of all the present providers seems to be in some form of turmoil, transition, or ready to exit the industry without any competent heirs. These companies are solely looking at their bottom line, and ready to sell. They are not focused on providing quality over the long haul. And who suffers? Your customers and your reputation.
• This this lack of focus is occurring when all retailers need a higher level of delivery performance as customers become more sophisticated, demanding and with far more choices. The industry is letting them down!
• The need for quality home delivery services has never been greater, yet no one is “getting it right “. The clients believe they are trapped into using marginal providers and all too often they are.